Position Available : M/F/D 1 Positions
Report to : Operations Manager
Department : Tours Department
Job Description:
- Handle all visa-related operations, ensuring accurate and timely processing of visa applications.
- Assist clients with the preparation and submission of visa documents, providing guidance on requirements and procedures.
- Maintain up-to-date knowledge of visa regulations, policies, and application procedures for various countries.
- Coordinate with embassies, consulates, and visa processing centers to manage the visa application process efficiently.
- Review and verify all visa documentation to ensure compliance with the respective country’s regulations.
- Address client inquiries and concerns related to visa applications, offering prompt and professional support.
- Monitor the status of visa applications and communicate updates to clients in a timely manner.
- Prepare and maintain detailed records of all visa applications, ensuring data accuracy and confidentiality.
- Collaborate with other departments, such as sales and customer service, to provide seamless support to clients.
- Handle urgent and complex visa cases, ensuring a resolution that meets client expectations.
Job Specification:
- Proficient in soft skills.
- Strong knowledge of visa regulations and application procedures.
- Excellent organizational skills with attention to detail.
- Proficient in communication and customer service.
- Adequate proficiency in English; additional languages are advantageous.
- A minimum of a Bachelor’s Degree.
- At least one year of experience in visa processing or a related administrative role.
- Ability to handle sensitive information with discretion and maintain client confidentiality.
- Strong problem-solving skills and the ability to manage complex cases efficiently.
If you are passionate about sales and marketing and ready to make an impact in the tourism industry, we encourage you to apply for this exciting opportunity.
