Position Available : M/F/D 1 Positions
Report to : Ticketing Officer
Department : Tours Department
Job Description:
- Process and manage ticket bookings, cancellations, and amendments efficiently through the ticketing system.
- Provide customers with accurate information regarding flight schedules, ticket prices, and travel policies.
- Assist customers in selecting the best travel options based on their preferences and budget.
- Ensure all ticketing operations comply with airline regulations and company policies.
- Handle customer inquiries and resolve any issues related to ticketing in a timely and professional manner.
- Maintain accurate records of all bookings, cancellations, and customer interactions.
- Coordinate with airlines and other travel partners to confirm bookings and secure the best available options.
- Monitor and update the availability of flights and ticket pricing on various platforms.
- Stay updated on the latest airline promotions, policies, and travel industry trends to provide customers with the best service.
- Support the Ticketing Manager and other team members in meeting sales targets and operational goals.
Job Specification:
- Proficient in soft skills.
- Proficient in ticketing systems and reservation platforms. (Amadeus, Galileo).
- Strong communication and customer service skills.
- Detail-oriented with the ability to manage multiple bookings and requests simultaneously.
- Basic knowledge of airline regulations and travel industry practices.
- Adequate proficiency in English; additional language skills are an advantage.
- A minimum of a Bachelor’s Degree.
- At least one year of experience in a ticketing or customer service role within the travel industry.
If you are passionate about sales and marketing and ready to make an impact in the tourism industry, we encourage you to apply for this exciting opportunity.
